What is the challenge in the installation and service sector?
Where service planning often gets stuck
Many companies still work with Excel, standalone dispatch tools, WhatsApp, and paper work orders. That seems workable… until reality starts to shift.
Your day starts with a tight plan. Until an urgent intervention comes in, an appointment runs late, someone falls ill, or a part is missing. In installation and service, planning is not a schedule, but a continuous adjustment.
With SOLUTIO you plan people, tasks, vehicles, and materials in one overview. Through the mobile work order the team in the field registers immediately and correctly. And where relevant, VIRO ensures that performance and compensation are automatically processed correctly afterwards.
Do you recognize this?
Emergencies and disruptions break your daily schedule and route order
Jobs run over or change on-site (extra work, different scope)
Materials or parts are missing → extra trip, lost hours, frustration for the customer
Communication happens via calls and messages → no one has one 'correct version' yet
Registrations come afterward → discussion about hours, travel, waiting time, standby
Invoicing and payroll are 'corrected' with manual adjustments
They rely on SOLUTIO
One flow from dispatch to approval
Daily planning & dispatch
in one current overview
Plan tasks and teams visually, in real-time
insight into occupancy, priorities, and changes
Rescheduling as soon as
reality changes
In case of illness, overruns, emergencies, or breakdowns, SOLUTIO recalculates a
feasible schedule immediately
Competencies & certificates
Automatically match the right technician based on skills, certifications, specializations, and safety requirements
Only schedule people who have the right skills, qualifications and valid certificates.
Vehicles, materials and tools are planned together
Plan vehicles, tools, rental materials, inspections, and parts so that teams do not drive 'for nothing.'
Link teams straight away to the right vehicle, materials and tools for every job.
Mobile work order & registration
Technicians register on-site hours, travel, materials, photos, checklists, and notes, with everything linked to the task.
Employees register hours, travel, photos, checklists and work orders directly on site.
Reporting & follow-up for back office and project management
Approved performances are immediately usable
for follow-up, post-calculation, and further processing.
Close without manual recovery work
After approval, everything flows through the same data line:
- ERP-ready for follow-up, post-calculation, and invoicing
- Fewer manual corrections and fewer discrepancies between planning and execution
- Where relevant: payroll-ready via VIRO, with automatic processing of allowances/rules according to internal agreements and sector logic
Result
- Fewer errors
- Less interpretation
- Faster closure
- More control for production & back office
Mobile registration that prevents discussion afterwards
Teams easily register via the mobile app:
start/stop per assignment, breaks, and waiting time
movements and relevant mobility components
material consumption and extra work
photos (before/after), comments, and attachments
checklists (safety, delivery, quality)
digital signature and proof of execution
Result: less interpretations and more control over execution and costs.
For whom
HVAC & plumbing
Electricity & installers
Telecom, security, fire detection
Lifts, gates, maintenance, and intervention teams
Multi-site service with subcontractors or rotating teams
The platform for modern service and installation teams
100%
real-time insight
Rapid rescheduling for changes
Ideal for interventions and field services
People, planning, and resources in a single flow
Samsonite – A success story
Turning Excel chaos into order: Samsonite’s smart planning success.
Challenge:
Samsonite’s European distribution center in Oudenaarde used to manage staff planning entirely in Excel—leading to errors, wasted time, and frustrated teams. Multiple warehouses, complex shifts, and temporary workers made planning nearly impossible.
Solution:
With SOLUTIO from GO-VIRTUAL, all staff planning was digitized. The system accounts for skills, availability, and rotation preferences while connecting directly to HR and time-tracking systems. Automatic rotations, real-time data, and transparent planning now give Samsonite a complete overview with minimal errors.
Read the full case
Source: Value Chain Management (oktober–november 2025)
FAQ - Frequently asked questions
Planning software for installation and service companies helps plan jobs, technicians, teams, vehicles, materials, tools and interventions. The software supports dispatch, rescheduling, mobile work orders, registration in the field and follow-up by the back office.
SOLUTIO is suitable for HVAC and plumbing companies, electrical contractors, installers, telecom companies, security, fire detection, lifts, gates, maintenance teams, intervention teams and multi-site service organisations.
Yes. SOLUTIO helps you plan jobs, technicians and teams visually, with real-time insight into occupancy, priorities, routes, changes and availability.
Yes. In case of urgent calls, breakdowns, illness, overruns, vehicle failure or missing materials, SOLUTIO helps you quickly create a feasible new schedule without having to rearrange everything manually.
Yes. SOLUTIO can match the right technician based on competencies, certificates, specialisations, safety requirements, availability and deployability.
Yes. Vehicles, tools, rental equipment, inspections, parts and other resources can be planned along with the work, so teams do not drive out for nothing or run short of materials on site.
Yes. Via the SOLUTIO Mobile App, technicians in the field register hours, travel, material usage, extra work, photos, comments, attachments, checklists and digital signatures directly on the job.
SOLUTIO records planning, execution and registration in one flow. As a result, hours, travel, waiting time, materials, extra work, photos and customer confirmation reach the back office faster and more completely.
Approved services, work orders, material usage and execution data become usable faster for follow-up, post-calculation, ERP processing and invoicing.
SOLUTIO handles planning and mobile registration. VIRO can process registered services, travel, waiting time, standby, premiums and allowances into payroll-ready output according to internal agreements, sector logic and company rules.
Excel planning quickly becomes error-prone when urgent interventions, overruns, materials, vehicles, skills, absences and mobile teams come together. SOLUTIO centralises planning, dispatch and registration in one up-to-date flow.
Yes. SOLUTIO is suitable for multi-site service organisations with their own teams, subcontractors, changing crews, different locations and complex intervention planning.