The challenge in the installation and service sector
Where service planning often gets stuck
Many companies still work with Excel, standalone dispatch tools, WhatsApp, and paper work orders. That seems workable… until reality starts to shift.
Your day starts with a tight plan. Until an urgent intervention comes in, an appointment runs late, someone falls ill, or a part is missing. In installation and service, planning is not a schedule, but a continuous adjustment.
With SOLUTIO you plan people, tasks, vehicles, and materials in one overview. Through the mobile work order the team in the field registers immediately and correctly. And where relevant, VIRO ensures that performance and compensation are automatically processed correctly afterwards.
Do you recognize this?
Emergencies and disruptions break your daily schedule and route order
Jobs run over or change on-site (extra work, different scope)
Materials or parts are missing → extra trip, lost hours, frustration for the customer
Communication happens via calls and messages → no one has one 'correct version' yet
Registrations come afterward → discussion about hours, travel, waiting time, standby
Invoicing and payroll are 'corrected' with manual adjustments
They rely on SOLUTIO
One flow from dispatch to approval
Daily planning & dispatch
in one current overview
Plan tasks and teams visually, in real-time
insight into occupancy, priorities, and changes
Rescheduling as soon as
reality changes
In case of illness, overruns, emergencies, or breakdowns, SOLUTIO recalculates a
feasible schedule immediately
Competencies & certificates
Automatically match the right technician based on skills, certifications, specializations, and safety requirements
Vehicles, materials and tools are planned together
Plan vehicles, tools, rental materials, inspections, and parts so that teams do not drive 'for nothing.'
Mobile work order & registration
Technicians register on-site hours, travel, materials, photos, checklists, and notes, with everything linked to the task.
Reporting & follow-up for back office and project management
Approved performances are immediately usable
for follow-up, post-calculation, and further processing.
Close without manual recovery work
After approval, everything flows through the same data line:
- ERP-ready for follow-up, post-calculation, and invoicing
- Fewer manual corrections and fewer discrepancies between planning and execution
- Where relevant: payroll-ready via VIRO, with automatic processing of allowances/rules according to internal agreements and sector logic
Result
- Fewer errors
- Less interpretation
- Faster closure
- More control for production & back office
Mobile registration that prevents discussion afterwards
Teams easily register via the mobile app:
start/stop per assignment, breaks, and waiting time
movements and relevant mobility components
material consumption and extra work
photos (before/after), comments, and attachments
checklists (safety, delivery, quality)
digital signature and proof of execution
Result: less interpretations and more control over execution and costs.
For whom
HVAC & plumbing
Electricity & installers
Telecom, security, fire detection
Lifts, gates, maintenance, and intervention teams
Multi-site service with subcontractors or rotating teams
The platform for modern industrial and manufacturing companies
100%
real-time insight
Rescheduling
in seconds
Ideal for shifts
& multi-site
Machines + coworkers
+ equipment in one flow
Samsonite – A success story
Turning Excel chaos into order: Samsonite’s smart planning success.
Challenge:
Samsonite’s European distribution center in Oudenaarde used to manage staff planning entirely in Excel—leading to errors, wasted time, and frustrated teams. Multiple warehouses, complex shifts, and temporary workers made planning nearly impossible.
Solution:
With SOLUTIO from GO-VIRTUAL, all staff planning was digitized. The system accounts for skills, availability, and rotation preferences while connecting directly to HR and time-tracking systems. Automatic rotations, real-time data, and transparent planning now give Samsonite a complete overview with minimal errors.
Read the full case
Source: Value Chain Management (oktober–november 2025)
